Refund Policy

Refund Policy for My Greenhouses Store

Thank you for shopping at My Greenhouses Store. We appreciate the trust you have placed in us for your greenhouse, hydroponics, and accessories needs. Our goal is to ensure your satisfaction with every purchase. Please read this Refund Policy carefully before making a purchase.

  1. 30-Day Money-Back Guarantee: We offer a 30-day money-back guarantee on all our products. If you are not completely satisfied with your purchase, you may return the item within 30 days from the date of purchase for a full refund. To be eligible for a return, the product must be unused, in its original packaging, and in the same condition as when you received it.

  2. How to Initiate a Refund: To initiate a refund, please follow these steps:

    • Contact our customer service team at contact@MyGreenhousesStore.com.lu or call (+352) 661 167 725
    • Provide your order number, the name of the product you wish to return, and the reason for the return.
    • Our customer service team will guide you through the return process, including providing you with a return authorization (RA) number.

  3. Return Shipping:

    • Customers are responsible for the cost of return shipping unless the return is a result of our error.
    • We recommend using a trackable shipping service and purchasing shipping insurance. We cannot guarantee that we will receive your returned item.

  4. Refund Processing:

    • Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.
    • If approved, your refund will be processed, and a credit will automatically be applied to your original method of payment within [number of days].

  5. Exclusions:

    • Custom or personalized items are not eligible for return unless there is a manufacturing defect or an error on our part.
    • Gift cards are non-refundable.

  6. Damaged or Defective Items:

    • If you receive a damaged or defective item, please contact us within 7 days of receiving your order. We will arrange for a replacement or issue a refund, including any shipping costs.

  7. Cancellation Policy:

    • Orders may be canceled within 24 hours of purchase. Cancellation requests made after this period may not be accommodated.

  8. Contact Information:

    • For any questions regarding our Refund Policy, please contact us at contact@MyGreenhousesStore.com.lu or call (+352) 661 167 725

My Greenhouses Store reserves the right to update or modify this Refund Policy at any time without prior notice. Please review this policy periodically for changes.

Thank you for choosing My Greenhouses Store.